UGC CREATE — LEGAL 03
Refund Policy
EFFECTIVE 2026-08-31 · CONTACT INFO@UGCREATE.DEV
Our no-dark-patterns rule applies to money most of all. This page says exactly when credits come back on their own, when money comes back, and how to ask.
The short version
- A failed render refunds its credits automatically.
- A take rejected by the realism gate never charges you — retries are on us.
- Cancellation is self-serve, effective at the end of the billing period, with no further charges.
- Refund requests: info@ugcreate.dev or the link in your receipt email.
Who processes your payment
Purchases are processed by our payment partner acting as Merchant of Record — the seller of record named at checkout and on your receipt. The partner issues your receipt and executes refunds on our instruction. Refund requests are honored under this policy together with the buyer terms the partner shows at checkout.
Automatic credit refunds
If a generation provider hard-fails — the render errors instead of producing a take — the credits held for that job are released back to your balance automatically. You will see the refund as its own line in the billing ledger; no request needed.
The never-pay-below-gate rule
Every take is scored for realism. A take below the shipping threshold (72 / 100) is never delivered — and you are never charged for it. Retries triggered by the gate are house-paid: the cost of re-rendering a rejected take is ours. You pay for accepted work only.
Subscriptions and cancellation
- Cancel any time from the billing page — self-serve, no email, no retention flow.
- Cancellation takes effect at the end of the current billing period. You keep access and remaining credits until then; nothing further is charged.
- Unused monthly credits do not roll over — they expire when the period ends. The monthly allowance is sized for use, not for hoarding.
Top-ups
Top-up credits expire 12 months after purchase. The exact CR amount and USD price are printed before any charge.
EU 14-day right of withdrawal
If you are a consumer in the EU/EEA, you have a 14-day right of withdrawal for digital service purchases. When you spend credits, you ask us to start performing immediately — so, as EU law provides for consumed digital services, the withdrawal right no longer covers what has already been used. If you withdraw within 14 days having spent nothing (or part), we refund the unused purchase through the payment partner.
How to request a refund
Email info@ugcreate.dev from your account address with the receipt or transaction id, or use the link in your receipt email. We answer quickly and honestly — if this policy says money comes back, it comes back.